Exchange & Return Policy

1. Exchange Eligibility

2. How to Request Exchange

To request an exchange, please contact us within 3 days of delivery with the following information:

• Order number and registered email
• Reason for exchange (size issue)
• Preferred size for replacement
• Photos of the product in original condition

Contact us through any of the channels below:

• Email: livalifestyle12@gmail.com
• Phone / WhatsApp: +91 75667 30031
• Contact form: Submit a request here

3. Exchange Process

1. Contact Us: Inform us within 3 days of delivery about the size issue.
2. Approval: We'll verify your request and confirm exchange eligibility.
3. Return Pickup: We'll arrange a reverse pickup for the original product.
4. Quality Check: Once received, we'll inspect the product to ensure it's unused and in original condition.
5. Dispatch: After approval, we'll dispatch the replacement size within 48 hours.
6. Delivery: The replacement will be delivered to your address free of charge.

4. Order Cancellation

We understand that plans can change. You can cancel your order through your account dashboard or by contacting our support team while the order status is �Processing�.

• Orders can be cancelled within 24 hours of placement with no penalty.
• If the order has already been packed or dispatched, cancellation may not be possible.
• Custom or made-to-order garments are not eligible for cancellation once production has begun.

2. How to Request Cancellation

Please share your order number, registered email, and reason for cancellation using any of the channels below:

• Email: livalifestyle12@gmail.com
• Phone / WhatsApp: +91 75667 30031
• Contact form: Submit a request here

3. Refund Eligibility

Refunds are initiated only after the returned item passes our quality inspection. To be eligible for a refund, ensure:

• The product is unused, unwashed, and in its original condition.
• All original tags, packaging, and accessories are intact.
• The return request is raised within 7 days of delivery.

Items that show signs of wear, damage, or alteration are not eligible for a refund. Accessories, sale items, and gift cards are non-refundable unless they arrive damaged.

4. Refund Timeline & Method

• Once accepted, refunds are processed within 7-10 business days.
• Prepaid orders are refunded to the original payment method.
• Cash-on-delivery orders receive refunds via bank transfer or store credit.
• You�ll receive email/SMS updates throughout the process.

If you do not see the refund after 10 business days, please contact your bank; processing times can vary.

5. Refund Policy

Refunds are initiated only in specific cases:

• Order Cancellation: Full refund for orders cancelled within 24 hours before dispatch.
• Damaged or Wrong Items: Full refund or replacement if you receive a damaged or incorrect product.
• Size Unavailable: If the requested size is unavailable, we'll issue a full refund or store credit.

Refunds are processed within 7-10 business days after approval:

• Prepaid orders are refunded to the original payment method.
• Cash-on-delivery orders receive refunds via bank transfer or store credit.
• You'll receive email/SMS updates throughout the process.

6. Damaged or Wrong Items

If you receive a damaged or incorrect product, raise a request within 48 hours of delivery with pictures or videos of the item and packaging. We will arrange a reverse pickup and process an exchange or refund at no additional cost.

7. Contact & Support

Our support specialists are available Monday to Saturday from 10:00 AM to 8:00 PM IST.